Privacy Policy

1. Information We Collect

reclaim.sh is designed to help businesses track intent signals, manage recovery workflows, and send follow-up outreach. To provide this functionality, we may collect and process the following categories of information:

Information you provide directly

• account information such as name, email address, and login credentials,
• billing and subscription information handled through our payment providers,
• project settings, message templates, prompts, workflows, and dashboard actions,
• support requests and communications you send to us.

Information processed through your projects

• tracking events and behavioral signals you send to reclaim.sh,
• user, lead, or customer identifiers included in your event payloads,
• contact data such as email addresses when you configure outreach workflows,
• message logs, delivery metadata, and workflow status information.

Automatically collected information

• browser type and version,
• device type, operating system, and general usage data,
• log data such as IP address, request metadata, and timestamps,
• product analytics and performance information used to improve the Service.

2. How We Use Your Information

We use information we collect to:

• provide, operate, and maintain reclaim.sh,
• store and process events, intent signals, and workflow data,
• enable recovery messaging features and related logs,
• authenticate users and secure accounts,
• process subscriptions and manage billing,
• improve functionality, reliability, and user experience,
• monitor abuse, fraud, security risks, and policy violations,
• respond to support requests and communicate with you about the Service.

3. Data Ownership and Your Responsibility

You retain ownership of the data you submit to reclaim.sh, including your events, contacts, templates, and workflow content.

You are responsible for ensuring that you have a lawful basis to collect, upload, and process any personal data you send to the Service, including data used for outreach and customer recovery workflows.

4. Data Sharing

We do not sell your personal data. We may share information only in limited cases, such as:

• with service providers that help us operate the Service, such as hosting, analytics, email, and payment providers,
• when required by law, regulation, legal process, or valid governmental request,
• to protect the rights, safety, integrity, and security of the Service, our users, or third parties,
• in connection with a business transfer such as a merger, acquisition, or asset sale.

5. Third-Party Services

reclaim.sh may rely on third-party services such as analytics tools, infrastructure providers, email providers, payment processors, and integrations you choose to connect.

Those third parties may process data under their own privacy policies and terms. We are not responsible for the privacy practices of third-party services you use in connection with reclaim.sh.

6. Data Storage and Retention

We store and process information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of data, your account status, billing requirements, security needs, and whether you delete data from your projects.

7. Data Security

We take reasonable technical and organizational measures to protect information processed through the Service. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for protecting access to your own systems, integrations, and connected tools.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• access, update, or delete certain personal data,
• request correction of inaccurate information,
• object to or restrict certain processing,
• request export of certain account data where applicable.

You may also delete certain data through your account or request assistance by contacting us through the contact method listed on reclaim.sh.

9. International Processing

Your information may be processed and stored in countries other than your own, depending on where our infrastructure providers and service partners operate. By using the Service, you understand that your information may be transferred to and processed in those locations.

10. Children's Privacy

reclaim.sh is intended for business use and is not directed to children. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Service, legal requirements, or our data practices. The effective date at the top of this page will always indicate the latest version.

12. Contact

For questions or concerns regarding privacy, contact us via the contact method listed on reclaim.sh.